We don't sell physical products through this website, so there's no product refund policy here — instead, here's how we handle changes to your appointment.
Rescheduling or cancelling
Plans change — if you need to reschedule or cancel, just call or text us at (716) 895-0866 as early as you can, ideally at least a few hours before your scheduled time, so we can offer that slot to another customer.
Missed appointments
If you miss a scheduled appointment without letting us know, we'll try to reach you to reschedule. Repeated no-shows may mean we ask for confirmation closer to the appointment time before booking you in again.
If you're not satisfied with completed work
If something isn't right after a repair, please contact us directly so we can make it right. We stand behind our work.
Contact us
LaTour Auto
72 Walden Ave, Buffalo, NY 14211
(716) 895-0866