This policy explains what information LaTour Auto ("we," "us") collects when you use this website or book a service with us by web form, phone or WhatsApp, and what we do with it. We are a local auto repair shop at 72 Walden Ave, Buffalo, NY 14211. We don't sell your information, and we don't use any AI system to make decisions about you — our WhatsApp assistant is a simple menu-based tool, not an AI chatbot.
Information we collect
When you book an appointment — on this website or over WhatsApp — we collect:
- Your name, phone number, and email address if you provide one
- Your vehicle's year, make and model
- The service you're requesting and any notes you add about it
- Your preferred appointment date and time
We also automatically receive standard technical information from your browser (such as your IP address and device/browser type) through normal web server logs, and from WhatsApp when you message us through that channel.
How we use your information
- To schedule, confirm, and manage your appointment
- To contact you about your booking by phone, text, WhatsApp, or email
- To keep basic business records of services provided
We do not use your information for advertising, and we do not sell or rent it to third parties.
Who we share it with
We use a small number of outside service providers to run this site and send you messages:
- Twilio — sends and receives our WhatsApp and text messages. Twilio processes the phone number and message content needed to deliver those messages.
- Our email provider — sends booking confirmation and notification emails if you give us your email address.
We do not currently use Google Analytics or any other website analytics or advertising tracker on this site. If that changes, we'll update this policy and show a cookie consent banner before any non-essential tracking runs.
Cookies
This website uses one cookie: a session cookie set only when shop staff sign in to the booking dashboard, so they stay logged in. It's strictly necessary for that feature to work and isn't used to track you. We don't set any other cookies.
How long we keep it, and how to delete it
We keep booking records for our normal business and tax purposes. If you'd like us to delete your information, contact us using the details below and we'll remove your booking records, usually within a few business days.
Your choices
You can ask us what information we have about you, correct it, or ask us to delete it at any time by contacting us. If you're a California resident, you have additional rights under the CCPA/CPRA to know, delete, and opt out of the sale or sharing of personal information — we don't sell or share your information, so there's nothing to opt out of, but you can still reach out with any request.
Contact us
LaTour Auto
72 Walden Ave, Buffalo, NY 14211
(716) 895-0866